ServiceCore Enhances Efficiency for 24/7 On-Call Services
Key Takeaways
- ServiceCore streamlines job completion by allowing all paperwork to be done on-site via mobile phones, enhancing efficiency for field workers.
- The system supports 24/7 on-call services by sending work orders directly to phones, eliminating the need for physical paperwork and office visits.
- ServiceCore accelerates the billing process by allowing office personnel to issue bills within 24 hours of job completion, reducing administrative delays.
- The platform is user-friendly, providing reassurance to users who are not tech-savvy by preventing accidental data loss and simplifying access with biometric login.
Transcript
Speaker 1: I was nervous because I’m techno challenged. Remember, I’m old, okay? I’m sixty years old. I’m an old man, so I’m techno challenged to say the least.
Again, we have really, really, really patient girls in here that really helped me a lot because I don’t know what’s going on with it. But they make it all on my phone to where all I have to do is hit the button and put my fingerprint in. I don’t have to remember codes and all the other junk. They made it very easy for me to use it. And I’ll tell you right now, if I can catch on to it, your program will work with anybody because I’m a dinosaur.
Not having to keep up with a whole bunch of paper in the truck. Because remember what we do, we stay wet. We work in weather. Paperwork sometimes gets a little bit messy. So having it on the phone, and they can change anything they want to while we’re in the field, that’s great. Send it right to our phones.
We do an on-call service. We are a twenty-four hours, seven days a week company. Okay? And whenever they call us after hours, they can send it to our phone, and we don’t have to worry about coming to the office and getting paperwork. We don’t have to worry about, okay, say we’re too far away to go get paperwork, we still need this job. Now we have to write everything down, keep it all straight, and then transfer it from our notes to a form.
ServiceCore has made it to where it’s all in our phones, and we can do it all right on the job. It makes us more efficient because now we can finish a job on-site, complete all the paperwork in our phones on-site, and submit it. Now the girls in the office can take that and bill a customer in the same day or within twenty-four hours. Instead of waiting for us, sometimes we don’t get back to the office while it’s open, and it could take two days, three days for us to get our paperwork back in, which puts the company behind in billing. I know that’s not my part of the job, but it’s all relevant to what we do.
In the field, the biggest thing is they can send me anything they want to to my phone, and I get it right now.
I was skeptical of it, but I like it. I do. I like the direction that companies go with it. I like how easy I can get all of my work orders to me right now. I don’t have to wait. I love that. I like being able to clear my work orders, get them to the office. Now my responsibility is done. Now it’s on somebody else. See, so that as a driver is great.
Not having to keep up with all the paperwork, not having to worry about getting one dirty or maybe something went to fall, and I grabbed it with a dirty glove, and now I gotta rewrite that whole paperwork because I’m not gonna give it to them like that. So I’m a fan. And I wasn’t at first. I’m not gonna lie. I wasn’t. But the more we use it, the more I get comfortable with it, the more I like it.
You can’t hurt it. And once they explained to me that no matter what you push, if you’ve already got anything in it, it stays. You have to go into it to delete. I’m like, okay. So I can’t hit a wrong button and lose all of my information. Once they told me that, I got a little bit more comfortable. Because that’s my biggest fear, hitting the wrong thing and everything goes gone. And then you’re like, uh-oh. But they assured me that it’s Jim proof.
FAQs
How does ServiceCore help with paperwork in the field?
ServiceCore allows workers to complete all required paperwork on their phones while on-site, eliminating the need for physical documents that can get messy in wet conditions.
What are the benefits of using ServiceCore for on-call services?
ServiceCore enables 24/7 service companies to receive work orders instantly on their phones and allows for real-time updates, improving response time and efficiency without returning to the office.
How does ServiceCore impact the billing process?
With ServiceCore, completed job details can be sent to the office instantly, allowing the office team to bill customers within the same day or 24 hours, reducing delays.
Is it easy to use ServiceCore for someone who is not tech-savvy?
Yes, ServiceCore is designed to be user-friendly, even for those who are less comfortable with technology. It simplifies tasks by requiring just a fingerprint for access and ensures data is not lost through accidental button presses.
What is the user experience like for drivers using ServiceCore?
Drivers find it convenient as they can clear work orders and send them to the office digitally, reducing their responsibility and avoiding the hassle of managing paper documents.
