Last Updated: June 14th, 2024

ServiceCore (“ServiceCore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it by complying with this privacy notice (“Privacy Notice”). This Privacy Notice describes the type of information we may collect; who we may collect it from; and our practices for collecting, using, maintaining, protecting, and disclosing that information when you visit our websites: servicecore.com or yourdocket.com/ (“Sites”), our mobile apps for ServiceCore or YourDocket (the “App”) and any other website that we own or control and which posts or links to this Privacy Notice, including the software-as-a-service platform made available through the Sites or App (collectively, the “Service”).

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you have the choice not to use any of our Services, App, or Sites. By accessing or using our Services, you agree to this Privacy Notice and consent to the collection and processing of your information as described in this Privacy Notice. This Privacy Notice may change from time to time. Your continued use of our Service after we make changes is acceptance of those changes, so please check the Privacy Notice periodically for updates. 

Contents:

• When This Privacy Notice Applies
• Information We Collect About You and How We Collect It
• Information You Directly Provide to Us
• Information We Collect Through Automatic Data Collection Technologies
• Third Party Use of Automated Data Tracking Technologies
• How We Use Your Information
• Who We Share Your Information With
• How We Protect Your Information
• Retention of Your Information
• Your Choices About Your Information
• Tracking Technologies
• Our Marketing
• Accessing and Correcting Your Information
• Do Not Track Signals
• Links to Other Websites and Services
• Your California Privacy Rights
• Children Under the Age of 16
• How to Contact Us

This Privacy Notice applies to the information we collect:

• on our Sites or our App;
• when you or your authorized representative accesses or uses the Service;
• when you interact with our advertising on third-party websites;
• when we collect your information from publicly available sources;
• via telephone, email, text, and other electronic messages between you and us; or
• when you interact with our Service on third-party websites.

It does not apply to information collected by:

• a third-party;
• a third-party through any application or content that may link to or be accessible from or on the Service. If you would like more information, please go to Links to Other Websites and Services to learn more.

Information We Collect About You and How We Collect It. 

We may collect several types of information from and about users of our Sites, App, or Service, including:

• information by which you or your customers may be personally identified such as name, email, phone number, physical address, or any other information that could be associated with or used to identify you (“personal information”);
• information that is about you or customers but individually does not specifically identify you or your customers; 
• information relating to the use of our Service, including inventory, sales and customer reports, and scheduling, routes, and dispatching;
• if accepted by you, your precise geo-location during the course of the work related to the Service;
• content you choose to upload to the Service, such as text, images, audio, and video, along with the metadata associated with the files you upload;
• technical information about your internet connection, and the equipment you use to access our Sites or App, including usage details, operating systems, browser type, device ID, and IP addresses;
• details of your visits to and usage of our Sites or App including traffic logs, heatmaps, screen recordings, and other communication data and resources that you access or use on the Sites, App, or Service;
• information about your online activities over time and across third-party websites or other online services (behavioral tracking); or
• login information such as username, password, and security questions.

To complete a transaction, you may be required to provide information such as the type of card, card number, expiration date, security code, and billing address. When you provide such information, it is processed directly by a third-party payment processor. We do not have direct access to process, transmit, handle, or store any of your credit or debit card details.

We collect this information:

• directly from you when you provide it to us; or
• automatically as you access or navigate through the Sites, App, or Service through cookies and other automated data tracking technologies.

Information You Directly Provide to Us.

The information we collect on or through our Sites, App, or Service may include:

• information that you provide by filling in forms on our Sites, App, or Service, including information provided at the time of subscribing to our email communication service or requesting further services;
• records and copies of your correspondence (including email addresses) if you contact us, including when you report a problem with our Sites, App, or Service; or
• your responses to surveys that we might ask you to complete for research purposes.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Sites or App, we may use automatic data collection technologies, or other innovative technologies as they come out, to collect certain information about your equipment, browsing actions, and patterns, including:

• technical information about your internet connection, and the equipment you use to access our Sites or App, including usage details, operating systems, browser type, device ID, and IP addresses;
• details of your visits to and usage of our Sites or App including traffic logs, heatmaps, and other communication data and the resources that you access and use on the Sites, App, or Service;
• information about your online activities over time and across third-party websites or other online services (behavioral tracking);

The information we automatically collect via client-side or server-side tracking is statistical data that may include personal information. It helps us to improve our Sites, Service, or App and to deliver a better and more personalized service, including by enabling us to:

• estimate our audience size and usage patterns;
• store information about your preferences, allowing us to customize our Sites, Service, or App according to your individual interests; 
• advertise our Service to you; or
• recognize you when you return to our Sites.

The technologies we use for this automated data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Sites or your Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites. 
• Flash Cookies. Certain features of our Sites may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of our Sites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

Third Party Use of Automated Data Tracking Technologies.

Some content or applications on the Sites, App, or Services are served by third parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

The Sites also uses Google Analytics, which: (a) uses cookies or other tracking technologies to help us analyze how users interact with and use the Sites and Service; and (b) compiles reports on activity, and provides other services related to activity and usage. Google Analytics may collect information such as your IP address, time of visit, whether you are a return visitor, and referring website.  To learn more about how Google Analytics collects and processes information you may visit http://www.google.com/policies/privacy/partners.

To learn more about your rights, including how to opt-out go to Your Choices About Your Information.

How We Use Your Information.

We use information that we collect about you or that you provide to us, including:

• to present our Service and its contents to you;
• to provide you with information, products, or services you request from us;
• to fulfill any other purpose for which you provide it; 
• to provide you with notices about your account, including expirations and renewal notices;
• to carry out our obligations and enforce our rights arising from any contract entered into between you and us, including billing and collection; 
• to notify you about changes to our Service or any products or services we offer or provide through it; 
• any other way we may describe it when you provide the information; or
• for any other purpose with your consent.

Who We Share Your Information With. 

We may disclose information that we collect or you provide:

• to contractors, service providers, and other third parties and who keep your personal information confidential and use it only for the purposes for which we disclose it to them;
• to a buyer or other successor in anticipation of or in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ServiceCore’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by ServiceCore is among the assets transferred;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information; or
• with your consent.

We may also disclose your information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use or other agreements, including for billing and collection purposes; or
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ServiceCore, our users, or others. 

We may disclose aggregated and deidentified information about our users or information that does not identify any individual user, without restriction. We may use that aggregated information to enhance and personalize your experience with us, to communicate with you about products, services, and events that may be of interest to you, for promotional purposes, and for other purposes described in this Privacy Notice.

How We Protect Your Information.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service.

Retention of Your Information.

We will keep your personal information for as long as it is necessary to provide the Service to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints, or claims made by you or on your behalf;
• to show that we treated you fairly; or
• to keep records required by law.

Your Choices About Your Information.

We strive to provide you with choices regarding the personal information you provide to us. Below are options for your personal information.

Tracking Technologies.  

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.

We do not direct third parties’ practices on collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. Users may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here. Users of our mobile applications may opt out of receiving targeted advertising in mobile apps through participating members of the Digital Advertising Alliance by installing the AppChoices mobile app, available here, and selecting the user’s choices. Please note that we also may work with companies that offer their opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.

In addition, your mobile device settings may provide the functionality to limit our, or our partners, ability to engage in ad tracking or targeted advertising using the Google Advertising ID or Apple ID for advertising associated with your mobile device.

If you choose to opt-out of interest-based advertising, you may still see our advertisements online but they may not be relevant to you. 

Our Marketing.  

If you do not wish to receive our marketing emails, you may unsubscribe by following the unsubscribe instructions at the bottom of the email, or by contacting us through the contact information at the bottom of this Privacy Notice. You may continue to receive service-related and other non-marketing emails. 

Accessing and Correcting Your Information.

You can review and change some of your personal information by accessing your user profile and navigating to the settings section via the App or Sites. If you are unable to access or update your personal information, please email us at the email provided in the How to Contact Us Section below. 

Do Not Track Signals. 

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option, and ServiceCore does not recognize or respond to DNT signals.

Links to Other Websites and Services.

We are not responsible for the practices employed by third party websites, applications, or services linked to or from our Sites. We recommend the user review the privacy notices of other third-party websites, applications, and/or services applications before authorizing a third-party access to your data.

Your California Privacy Rights.

Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice identifying the categories of personal customer information that we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at 1667 Cole Blvd., Suite 350, Lakewood, CO 80401, or via email at support@servicecore.com. You must put the statement “Your California Privacy Rights” in your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Children Under the Age of 16.

Our Service is not directed at nor intended for children under 16 years of age. No one under age 16 may provide any information to or on the Sites. We do not knowingly collect information from children under 16. If you are under 16, do not use or provide any information on the Sites or on or through any of its features/register or in connection with the Service. If we learn we have collected or received information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us through the information at the bottom of this Privacy Notice.

How to Contact Us. 

To ask questions or comment about this Privacy Notice and our practices in general, contact us via email at support@servicecore.com. You may also write to us via postal mail at:

ServiceCore
1667 Cole Blvd.
Suite 350
Lakewood, CO 80401