I hire personalities over skill. I can teach the right person how to do the job but I cannot teach somebody to have a good attitude.

Routing is really where all the profit is made. I can give a deeper discount to a customer two blocks away than one who is 55 miles away.

I have a very high level of expectation but a very high level of forgiveness. And most of that forgiveness falls on myself not on my drivers.

One wrong business classification and you could be paying tens of thousands more than you should. Most operators have no idea.

A porta potty is project based. Once the project ends, the customer leaves. In the grease business, you are coming back at least four times a year.

If you are not doing a great job, there is always somebody behind you. If you do not answer the phone first, there is always somebody behind you.

I have seen people step in thinking this is a fast path to wealth. Then they find out the hard truth. This business rewards those who do it right.

Everybody poops, everybody pees. They are a necessity. So we decided to have a little fun with it.

Do not ever underbid just to get the event. Know your costs, charge accordingly, make the profit you deserve.

Customers who had a problem that was resolved were actually stickier than the ones who never had a problem at all.

We had employees who knocked it out of the park skill set wise but culture wise they were a cancer. Culture will eat skill set for lunch every day.

It is ten times more expensive to get a new customer than it is to keep the one you already have.

Little things like whether you put the service address on the invoice become big factors. Clean invoices and consistent communication are what separate you.

We talked to over a thousand owner operators. People were doing little to no advertising, no marketing, and they were still growing. Imagine what we can do with both.

Our business will stop when people stop going to the bathroom. And we both know that is not going to happen.

If you can approach sales with a true belief that you are out to change your customer's life for the better, that is a complete game changer. This is not just transactional selling.

Once you cross December 31st, you really cannot do much to impact your tax liability for the year. But there are a lot of tools out there. Plan ahead.

When you sell your company, it is not the entire ice cream sundae at the end of dinner. It is just the cherry on top. Your business has made you money over the years.

If you shift to putting things out on social media that benefit the viewer, you will get better engagement. People want to come back and see something inspirational.

Your website is more like an employee than a billboard. It works for you even while you are sleeping. It is getting leads, bringing people into the business.

Keep a growth mindset. Assume your company is going to be successful and that it will grow as big as you want it to. Have the systems in place so that when growth starts happening, it happens naturally.