Is ServiceCore built for my specific business?
ServiceCore is a tool built specifically for portable rental, septic, and dumpster rental businesses. It’s best for operators that have multiple trucks and want to make their business more efficient and productive.
How long has ServiceCore been around?
ServiceCore was founded in 2017. Today hundreds of portable restroom, septic, and dumpster operators make their business more efficient and productive with ServiceCore.
Do you offer on-site training?
ServiceCore has the biggest and best onboarding team in the industry. That is because we’ve hired former operators to train you and your staff. They can come to your business, or train you remotely.
How does onboarding and training work?
One of our Implementation Specialists will be with you and guide you through our 6-step onboarding process.
Step 1 Kickoff: We will get to know each other and discuss your current workflows, pain points, and goals for implementing ServiceCore
Step 2 Data: We will work with you to import as much of your existing data as possible. We have built a data ingestion tool that can import data from a wide variety of other software platforms or from spreadsheets.
Step 3 Configuring your Account: We use a consultative approach to help you configure your account so that you get the most value out of ServiceCore
Step 4 Training: We will train your company on all aspects of ServiceCore from Order Entry, to route optimization and batch billing. Our training sessions aren’t just general ServiceCore trainings, they are tailored to your company and your workflows so that your employees understand how to use ServiceCore
Step 5 Go-live: This is the moment that you have been waiting for and is when you will be using all the ServiceCore features.
Step 6 Support: When you are feeling comfortable with ServiceCore, it is time to transition you to our large, US based support team who will provide assistance, advice, and solutions moving forward. These are real people that you can pick up the phone and speak with!
How long till I’m set up and ready to use ServiceCore?
We want to make sure you are set up for success. That’s why we take the time to get your data into ServiceCore and train your staff, so they’re set up for success. Depending on the size of your business, that typically takes 6-12 weeks.
When we move over, does ServiceCore pick up the old data too?
Our implementation team will work with you to get your data into ServiceCore, so you have historical customer information at your fingertips.
When’s the best time of the year to transition to ServiceCore?
It depends on your business. If you’re growing, making the switch to ServiceCore at any time can help make your business more efficient and productive so you can provide better customer service.
Is this going to be straightforward and easy to use for my drivers too?
We built the ServiceCore mobile app with your drivers in mind, and we designed it to be easy and straightforward for them to use. It runs on Android or iOS, and it runs on a tablet or smartphone.
We’re not tech savvy, can we still use ServiceCore?
ServiceCore was designed specifically for your business. We built it to align with your processes, and we take the time to train your staff so they are set up to successfully use ServiceCore.
What can I do with the extra free time I get using ServiceCore?
ServiceCore cuts a lot of wasted time that was spent on manual or duplicate tasks. With the time you’ll save, your staff can focus on more productive parts of the business, like calling on past due customers, bidding on bigger jobs, etc. Most operators tell us once they started using ServiceCore, they actually had the time to take a family vacation.
Can I try ServiceCore first?
ServiceCore is a tool that brings all of your departments together and helps you run your business more efficiently. We take the time to understand your business, and your processes so you get the most out of the tool. That’s why we don’t offer a free trial.