The driver selects the job, clicks Start and gets turn by turn directions to the exact location. Time tracking is included, so you’ll know how long it took the driver to drop off or service a unit, and you can provide coaching if needed. And the driver can use the app to collect signatures in the field.
The ServiceCore app shows your drivers exactly where to place units. The driver presses one button on the app to record the latitude and longitude of where the unit is placed.
Before a driver moves on to the next job, they’ll hit Complete Job on the ServiceCore app and you’ll be able to monitor their progress in real time throughout the day. This will help you save on fuel costs and wasted windshield time.
Emergencies can happen, so you need to be flexible. With ServiceCore, you can adjust a driver’s route on the fly and communicate the change to them in real time.
If there is a problem like a locked gate or damaged unit, drivers can provide feedback to the office quickly by taking a picture of the problem with their ServiceCore Mobile App. Your office staff will see what happened and they can contact the customer or add additional charges.