ServiceCore Transforms Portable Toilet Business Operations
Key Takeaways
- ServiceCore was highly recommended on social media, specifically a Facebook group for portable toilet networks, due to its user-friendly design.
- The software quickly addressed operational issues during a demo without prior knowledge of the specific challenges, impressing even skeptical users.
- Industry-specific onboarding support from ServiceCore significantly reduced anxiety, facilitating a smoother transition to the new system.
- ServiceCore’s automation of route updates and work order management drastically improved operational efficiency, freeing up time for other tasks.
Transcript
Speaker 1: So, how did you find Service Core? How did you learn about us?
Speaker 2: Well, I love social media. He actually got on a portable toilet network on Facebook and just put it out there and said, recommendations for software. It was, I mean, within minutes we were getting responses, but the overwhelming response was Service Core.
Speaker 1: What made us stand out outside of other software? Did you look at other software before you signed with Service Core?
Speaker 2: We looked around, but again, I looked at reviews and researched other things. What came up to me was that this one was the most user-friendly, and that’s what I need because we’re not technical people. We’re not computer savvy in a lot of ways, so anything that makes it easier to do, I was all for that. We did a demo, and it was within minutes. The things that we were having issues with, it was like, and we had not even told them what our problems were, but I mean it was just so quick to see. Oh my gosh, there’s all of our buildings, there’s all our scheduling. It was a no-brainer, honestly. My husband was very, very skeptical, and after we watched the demo, he was like, okay, okay. He actually said, I was trying to explain to somebody what it was like, and I said, it’s like going from black and white TV to color. He goes, no, it’s like going from black and white TV to IMAX, and I was like, it’s very true.
Speaker 1: How beneficial was it to you and Mr. Sean while going through the onboarding process to have somebody familiar with the industry helping you implement this new software?
Speaker 2: That was completely unexpected, but it was really helpful in the sense that as we’re doing this. This is a brand new software that looks nothing like what we’re used to, and I’m really not sure how to set it up or how it functions. The fact that the same language was being spoken, you’re aware of all the things we have to deal with on a daily basis as far as drivers, billing clients, all of those things. It just took my anxiety level from a 10 to about a two, and it just made things flow a lot easier for me.
Speaker 1: I’m glad to hear that. How has Service Core changed your day-to-day operations? Has it made it better?
Speaker 2: Oh, absolutely. With the previous software, we were printing our route sheets. Then we also had dumpsters, septics, and all of that. All of those were going on separate work orders and sending people in all different directions. If anything changed throughout the day, we have to stop our driver, call them, give them information, find out where it goes on the route, and put all that together. Now, it’s seamless because you can do it on the computer and go straight into their app. It updates and there’s not a glitch. Instead of having to stop and spend all that time trying to edit your day, it basically does it for you. That was a huge improvement because it frees up so much of my time to where I’m able to do other things. I do my billing in about five minutes in the morning, then I pop on scheduling, optimize the routes, and then I’m off to other stuff. Done.
FAQs
How did the respondent learn about ServiceCore?
The respondent discovered ServiceCore through a Facebook group dedicated to portable toilet networks. After asking for software recommendations, they received numerous responses favoring ServiceCore.
What made ServiceCore stand out compared to other software?
ServiceCore stood out due to its user-friendly interface, which was crucial for the respondent who was not technically savvy. The software quickly and effectively addressed their operational challenges during a demo.
How did ServiceCore help reduce operational anxiety?
ServiceCore reduced the respondent’s anxiety by providing industry-specific support, understanding daily challenges such as driver management and client billing, which made the transition smoother.
What operational changes did ServiceCore introduce?
ServiceCore improved operations by eliminating the need for manual route sheets and separate work orders. Updates are now seamless and automated through their app, freeing up significant time for other tasks.
How has ServiceCore impacted daily tasks like billing and scheduling?
ServiceCore has significantly streamlined daily tasks, allowing billing to be completed in about five minutes. Scheduling and route optimization are also simplified, enabling the respondent to focus on other responsibilities.
