Wes’ Passion for Customer Success
Wes is a part of our Customer Success Onboarding Team, and our customers love him! We sat down with Wes this week to find out what drives his passion for helping our customers. Wes’ industry knowledge began at his previous company where he worked as Operations Manager for a portable toilet business. His level of understanding on the customer side has helped Wes better understand end-user frustrations and provide training with more patience and empathy.
About Onsite Training With Wes:
When Wes heads out to do an onsite training he starts by analyzing the workflow and daily pains within the company. He loves being able to problem solve and help companies streamline their processes. Below is a look at what a typical ServiceCore training with Wes looks like.
Q: How long have you worked at ServiceCore?
A: I started in 2021, but I worked in the industry prior to starting at ServiceCore which has been very helpful.
Q: What is your role at ServiceCore?
A: I am an implementation/onboarding specialist. I provide our customers with training and insight on our product.
Q: What are your favorite things about your team?
A: Our team is a family. We operate as one and we have each others backs. It is very similar to the experience you get from being a route driver.
Q: Since joining, what improvements have the Customer Success team made to better serve our customers?
A: Some big improvements we have made is more workflow discovery and adaptation. Every company operates a little differently, it is our job to find out those differences and apply how they will work in ServiceCore. This is something that we haven’t always done. Now that we have more industry experts on our team we can accurately find this information and implement it for the customer.
Q: Any pets, kids, other cute things you want to share?
A: I have a 6 year old daughter and Papillon who is 10.
Wes has an undeniable passion for technical product training; for both virtual and onsite. He thrives helping our customers work through problems and providing training on our software. We love having him on our team at ServiceCore. To reach out to our support team click here.