Meet A Royal Flush

A Royal Flush, based in Bridgeport, Connecticut, stands as a beacon of growth and adaptation in the portable restroom industry. As a family-operated business, the company has skillfully expanded its footprint across six states, including a recent expansion into Florida. Catering to a diverse array of client needs, A Royal Flush provides everything from basic porta-potties to high-end restroom trailers, supporting events from intimate backyard gatherings to major happenings like the PGA Tours and Times Square Ball Drop.

Challenge: The Need for Change

Before integrating ServiceCore in 2019, A Royal Flush grappled with a disjointed operational system that separated operations into different platforms. This fragmented approach not only slowed their response times but also significantly complicated their billing processes and data management, making it difficult to scale operations or integrate new services effectively.

“Our old system was functional and we lived in that system for a very long time without incident, but it required us to use other programs. It wasn’t a one-stop shop, which is what we were looking for as the business expanded.”

Impact: A New Era of Efficiency and Growth

Implementing ServiceCore marked a pivotal transformation for A Royal Flush. The platform brought under one umbrella the capabilities of quicker invoicing, simpler dispatching, and improved customer service. The immediate benefit was the drastic reduction in time required for routine tasks such as invoicing—which shifted from several hours to just a few minutes—and enhanced the dispatching process, allowing for real-time updates and adjustments.

“With ServiceCore, we were able to get not only point of sale, dispatch, route optimization, all these things in one place, which was really our goal, but in the long run, we’ve seen it shape and change so much more into what’s best for us.”

Significant Reduction in Missed Services

One of the most transformative outcomes of implementing ServiceCore at A Royal Flush has been the dramatic reduction in missed services. Before using ServiceCore, tracking and managing service schedules was a challenge that often led to missed or delayed service calls, frustrating both customers and management. Integrating ServiceCore’s real-time updating and comprehensive reporting capabilities has fundamentally changed how A Royal Flush handles its operations.

With ServiceCore, the dispatch team now has the tools to monitor service statuses in real time, ensuring that all scheduled services are completed on time. The software’s dynamic scheduling interface allows dispatchers to adjust and reassign tasks efficiently, preventing the oversight and communication gaps that previously led to service failures.

Their dispatcher mentioned, “I love doing the pickup & delivery and optimizing. It’s the best time of the day because I know what I’m doing in ServiceCore and I know that it’s fast, it’s easy to work with.”

The results speak for themselves: A Royal Flush has seen a remarkable reduction in missed services, enhancing customer satisfaction and trust. This improvement has not only improved their reputation but also translated into significant cost savings by reducing the need for follow-up visits and adjustments.

This operational efficiency has been a game changer for A Royal Flush, ensuring that they can continue to deliver reliable service while expanding their customer base and entering new markets.

“ServiceCore’s detailed reporting and real-time updates allow us to proactively manage customer expectations and reduce the incidence of service-related issues before they escalate.”

Employee Perspectives:

• Efficiency in Operations: The integration of ServiceCore facilitated a more efficient workflow, enabling staff to handle greater volumes of work without a corresponding increase in stress or error. Dispatchers, like those at A Royal Flush, particularly praised the system’s intuitive design and the simplicity with which they could manage daily schedules and respond to driver inquiries.
• Enhanced Customer Service: With faster invoicing and streamlined service requests, A Royal Flush could address customer needs more promptly, boosting satisfaction and enhancing their reputation in the competitive market.
• Employee Satisfaction and Adaptability: Employees across various departments noted significant improvements in their day-to-day operations. The ease of use of the ServiceCore system reduced training times for new staff and allowed seasoned employees to transition to more strategic tasks, fostering a culture of innovation and continuous improvement. “You gotta be patient and it is a lot to learn, but you get the handle of it pretty easily. I know it like the back of my hand.”

Looking Ahead: Sustainable Growth and Community Impact

A Royal Flush’s strategic decision to adopt ServiceCore has proven instrumental in their continued success and operational efficiency. The comprehensive features of ServiceCore have not only streamlined critical business processes but also empowered their team to deliver exceptional service. As A Royal Flush looks to the future, the scalability and robustness of ServiceCore stand as vital assets in their journey of expansion and excellence.

“I would absolutely recommend ServiceCore to our friends in the industry. It’s been an incredible, collaborative experience, and what we’ve gotten from the company so far has been amazing.“

– Kelly Luff

To learn more about how ServiceCore can transform your business operations and help manage growth effectively, visit our website for more information or contact our sales team to schedule a demo.