Behind the Scenes at Elite Sanitation: A Success Story with ServiceCore

To those who own and operate portable sanitation businesses, managing daily tasks and customers can sometimes feel overwhelming. Melissa Petro and her husband Shawn, the owners of Elite Sanitation, know this all too well. Elite Sanitation is located in Mississippi and has been around since 2007. Just like many operators, The company once relied on an older software that often left the team with more challenges than solutions. There were constant troubles with things like sending out invoices or keeping track of jobs.

Challenges with their Old Software:

At Elite Sanitation, the team often found themselves buried under piles of paperwork and struggling with the limitations of their old software. Here were some of their main challenges:

  • Billing Issues: Invoicing clients was a major headache. Sometimes invoices didn’t go out on time; other times, they contained errors. This led to delayed payments and frustrated clients. According to Melissa, “Invoices were not going out, but the software said that they were not receiving notes or payments, and nothing was coming into accounts receivable.”
  • Scheduling Mix-Ups: It wasn’t uncommon for two teams to show up at the same site or for a job to be missed entirely. Such mistakes meant lost time and money.
  • Inventory Trouble:  Keeping an eye on units was tricky.
  • Communication Breakdown:  With teams out in the field and the office trying to coordinate, messages often got lost in the shuffle. There were countless times when vital information didn’t reach the person who needed it.

Elite Sanitation needed a change, and they needed it fast. They were in search of a software that was easy to understand and would help them get a grip on their daily operations. “So we reached out to the community of septic people on PTN and we got an overwhelming response about ServiceCore. So we tried it.” Melissa told us.

The Transformative Impact of ServiceCore

Here’s what it looked like once Elite Sanitation started using ServiceCore:

  • Easier Billing: No more lost invoices or mistakes. ServiceCore makes it simple for Melissa’s team to create and send invoices. Payments are quicker, and the once-dreaded task of invoicing customers has become a breeze.
  • No More Scheduling Problems: With ServiceCore, double bookings are a thing of the past. The team can easily see who is assigned where, ensuring every job gets the attention it needs.
  • Clearer Communication: Connecting the office and field teams is smoother than ever. Real-time driver feedback to the office ensures that everyone is on the same page, leading to fewer misunderstandings and happier clients. As Melissa said, “Drivers are happy and things are getting done.”

For Elite Sanitation, ServiceCore is a game-changer. Elite could focus on what they did best, knowing the behind-the-scenes operations were running smoothly.

From Struggle to Success

Elite Sanitation’s transformation is an example of why the right tools are important. Gone are the days of lost invoices, scheduling mishaps, and communication barriers. With enhanced operational efficiency, Elite can now confidently focus on its primary service, ensuring customer satisfaction without the hiccups of the past. In a challenging industry, the right system can truly make all the difference.

Melissa offered this advice to other operators, “Try ServiceCore, It is definitely going to change your bottom line.”


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About the Author: Liam Sabot

Liam is an author of over 70 articles about portable toilet rental, septic pumping, and dumpster business management. He is dedicated to providing important information to help sanitation businesses succeed.
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