Improve Customer Accountability with ServiceCore and Photos
Key Takeaways
- Documenting issues with photos helps maintain transparency with customers by providing evidence of service challenges.
- Using ServiceCore simplifies the process of taking and storing photos for service documentation, enhancing communication.
- If ServiceCore is not an option, drivers can use phones or tablets to take timestamped photos as an alternative.
- Regularly communicating documented service challenges to customers reduces misunderstandings and improves overall customer service.
Transcript
Intro
Before we jump into this video, if you like our content, hit the like button and subscribe to our channel today.
Discussion on Customer Accountability
Host: What’s up, guys? Let’s talk about something that doesn’t get enough attention: holding your customers accountable. What do I mean by that? Well, let’s say that your driver pulls up to a site, and they see this:
[Music]That looks crazy, but if the driver moved on with their day and never said anything until the end of the night when they got back, your customer is going to just think that you didn’t service the unit, and you look bad. The best thing you could do to hold your customers accountable is to have them take pictures when they’re servicing the units, especially for those units that they can’t service. Things like blocked gates, or if there’s a car in front of the unit and they can’t service it for whatever reason, or maybe it’s been moved or it’s on its side—whatever, graffiti—you could take pictures of all those things.
That’s going to help you create better customer service because you’re going to be able to tell your customers faster what happened and why you couldn’t service the unit. If you’re using a program like ServiceCore, this makes it super easy for your drivers to just take a picture and move on with their day in the app. But if you’re not, just start with having them use their phone or tablet to take a picture so that way you have timestamp proof that they couldn’t service the unit or there was an issue.
I hope this video helps you out.
FAQs
Why is it important to hold customers accountable?
Holding customers accountable ensures transparency and improves service delivery. By documenting issues such as blocked access or unit damage, businesses can communicate obstacles to their customers, preventing misunderstandings.
How can drivers document service issues effectively?
Drivers can document service issues by taking photos of challenges like blocked gates or moved units. This provides timestamped proof that can be shared with customers to explain why a unit wasn’t serviced.
What role does ServiceCore play in improving customer accountability?
ServiceCore facilitates easy photo documentation, allowing drivers to quickly take and store pictures of service challenges within the app. This streamlines communication with customers, improving accountability and service.
What should drivers do if they can’t use ServiceCore?
If ServiceCore is unavailable, drivers should use their phones or tablets to take photos of service issues. This alternative method still provides the necessary timestamped evidence to communicate with customers.
What types of issues should drivers document with photos?
Drivers should document issues like blocked gates, cars obstructing units, moved units, or graffiti. Capturing these issues with photos helps explain why a unit was not serviced and prevents future misunderstandings with customers.
