Running a portable toilet business is not an easy job. For those who’ve been in this line of work, every detail matters. From ensuring timely services to accurate billing, there’s a lot that goes behind the scenes. Zemba Companies is a company based out of Zanesville, Ohio. They offer many commercial and residential services and they own and service over 1000 portable toilets. Using their old software was proving to be a challenge. Mix-ups, errors, and missed schedules were becoming normal.
We sat down with Amy Kimble, the portable restroom supervisor for Zemba Companies to learn about how ServiceCore impacted her business. According to Amy, “I had to use Excel a lot with our previous software just as backup for our schedules and keeping track of inventory, The old software wasn’t very consistent and accurate.”
In the midst of these challenges, Zemba Companies realized the need for a more robust solution. Something that wouldn’t just be software, but a real partner in their growth journey.
Challenges Faced with Previous Systems
For any portable sanitation business, the tools and systems in place are important. Zemba Companies realized this as they wrestled with their former software. Here’s a glimpse into the hurdles they faced:
- Inaccuracy: The core of any service business is its scheduling. Missed or mixed-up schedules mean unhappy customers. Their previous software wasn’t up to the mark, forcing Zemba Companies to use Excel as a backup.
- Complex Billing: Not only were billing errors a concern, but also the process was time-consuming. Ensuring accurate bills became a two-fold task, requiring separate systems and constant checks.
- Unreliable Inventory Tracking: For a portable toilet business, knowing the available stock is important. The old software wasn’t always dependable, adding another layer of work to an already busy day.
- Limited Driver Support: The drivers weren’t thrilled either. The lack of a user-friendly mobile app meant they couldn’t access details on-the-go, affecting their efficiency.
According to Amy, “I had to use Excel a lot with our previous software just as a backup for our schedules and keeping track of inventory, our old software wasn’t very consistent and accurate.” In the midst of these challenges, Zemba Companies realized the need for a more robust solution. Something that wouldn’t just be software, but a real partner in their growth journey.
Making the Move: Transitioning to ServiceCore
It’s not an easy task to swap out old systems for new ones. But Zemba Companies saw the potential in ServiceCore and decided to take the leap. Here’s how they navigated this pivotal change:
- Ease of Integration: Switching systems often feels intimidating. But with ServiceCore, the transition was smooth. Their intuitive interface and dedicated support team ensured that Zemba Companies was up and running in no time.
- Training and Onboarding: No one likes feeling left in the dark, especially with a new system. ServiceCore provided comprehensive training, making sure the Zemba Companies team felt confident and equipped.
- Data Transfer: Transferring years of data can be daunting. But, with ServiceCore’s data migration process, Zemba Companies could easily move their customer, inventory, and billing information without any hiccups.
- Constant Support: A product is only as good as its post-sale service. ServiceCore’s team was always a call away, assisting Zemba Companies with any queries or issues, and making sure the transition was more of an upgrade than just a change.
“We really were impressed with how the implementation team, who had previously used the software themselves out in the field, did our training.” Zemba Companies soon realized they hadn’t just adopted a new system; they had brought on board a valuable partner that would help them thrive.
The Real Difference: Operational and Financial Advancements with ServiceCore
Embracing a change like this isn’t just about the tech; it’s about the tangible differences it makes in day-to-day operations and the bottom line. Here’s the scoop on how ServiceCore reshaped Zemba Companies:
- Improved Processes: Gone are the days of juggling multiple tools and systems. With ServiceCore, everything’s in one place, allowing Zemba Companies to serve their customers more efficiently and respond to needs faster.
- Fewer Errors: By automating many of their tasks, the margin for human error significantly reduced. This not only ensured happier customers but also less time spent fixing mistakes.
- Inventory Management: Keeping track of equipment became a breeze. ServiceCore’s system allowed Zemba Companies to know where each unit was, ensuring no double bookings or missed service appointments.
- Boosted Revenue: With better inventory management and simpler billing processes, Zemba Companies saw a notable increase in their revenue. Plus, they saved money by cutting out unnecessary expenses from redundant or inefficient systems.
- Time Savings: Time is money, and with quicker response rates and efficient processes, Zemba Companies’ team could focus on growth and customer service instead of getting bogged down with administrative tasks. Amy told us, “With the new routing for the drivers, it saves on fuel. It’s more resourceful when it optimizes and gives them the quickest way to get the job done.”
In essence, ServiceCore wasn’t just another tool; it became the backbone of Zemba Companies’ success story, propelling them to new heights in their industry.
Embracing the Future with ServiceCore
Every business, no matter its size or age, desires growth and efficiency. For Zemba Companies, the path to these goals was clear: adapting to the digital age with the right partner. By integrating ServiceCore, they found more than just a software solution; they discovered a game changer. With enhanced operations and boosted revenue, the proof lies in their success story. For those in the portable sanitation business, this story serves as a testament. When innovation meets dedication, there is no limit to the success that your company can achieve. As Amy said, “For everyone out there using a software that’s having lots of glitches and doesn’t have the support system that they need, give ServiceCore a try.”
Are you a PRO searching for software to make your life a whole lot easier? We’d love to talk! Chat with the ServiceCore team today to see how we can help your portable waste business get more done & stress less.Schedule a demo.