Delong’s Portable Toilet Service, based in Lapeer, Michigan, made a big change in how they ran their business. Kayla, the office manager, helped switch the company from using an old program to ServiceCore. This move was a huge step for the family-owned business, aimed at making their work easier and more efficient. This article shows how Delong’s managed this big change and how it has helped them succeed.

PAIN POINTS BEFORE SERVICECORE

Before switching to ServiceCore, Delong’s had several problems that made their business more complicated.

• Too Much Paper: The team had to handle a lot of paper for every job, making things messy and it was easy to lose important sheets.
• Billing Problems: With their old software and paper, they were sometimes unsure if a customer had paid, and their billing process took hours each week.
• Using Multiple Systems at Once: The software they used before couldn’t handle everything they needed, so they used Square to accept payments alongside their old software.

These problems showed why they needed a better system like ServiceCore to make their work easier and more organized.

WHY DELONG’S SWITCHED TO SERVICECORE

THE FIRST IMPRESSION OF SERVICECORE

Kayla’s first encounter with ServiceCore was at a trade show. Struck by the simplicity and efficiency of the system, she saw an opportunity to simplify their business operations. What grabbed her attention was how easy ServiceCore was to use. Their current system seemed inefficient compared to ServiceCore’s streamlined and intuitive approach. “It just looked so simple.”

OVERCOMING THE FEAR OF CHANGE

Some family members in the business were worried about switching software. Especially with multiple generations in the family, embracing change can be difficult. But at Delong’s, they took it step by step and saw how these changes could really benefit their business in the long run.

SMOOTH TRANSITION AND ONBOARDING

According to Kayla, the transition to ServiceCore was easier than imagined. She liked that the onboarding team made sure that all the company data was set up in the ServiceCore system and all the employees were trained to use it. “The onboarding was very smooth. My onboarding gentleman was super, super helpful.”

IMPACT OF SERVICECORE ON DELONG’S PORTABLE TOILET SERVICE

The adoption of ServiceCore brought about several significant improvements for Delong’s:

• Streamlined Billing: Switching to ServiceCore drastically cut down the time needed for billing. What used to take hours now takes just minutes, allowing them to spend more time on other parts of the business. “Now billing takes me maybe five minutes a day and that’s stuffing envelopes.”
• Better Job and Driver Tracking: With ServiceCore, keeping track of completed jobs and drivers became much easier. “I have the ease of mind knowing where my drivers are at. Especially if I need to call them and they’re not answering, I can see that they’re in a job.”
• Easier to Collect Payments: With ServiceCore, Kayla can see who is overdue and who they need to send an invoice to. This allows them to collect more revenue. “With our previous software, there was no way to track who needed to be billed, but ServiceCore gives you that on your accounting page.”
• Time Savings: Now, Kayla has more time to focus on the rest of the business, “I cut three hours of wasted time out of my day when we switched to ServiceCore.”

CONCLUSION

The shift to ServiceCore has significantly improved operations at Delong’s, bringing efficiency and simplicity to their daily tasks. From reducing billing hours to enhancing route planning, the software has been a game changer for the family business. If you are considering ServiceCore or another software, Kayla gave this advice, “Give ServiceCore a try to see the difference; it really cuts the time in half, especially for billing.”