ServiceCore Employee Spotlight: Gabriel, Director of Customer Support

We know a lot of companies say this, but here at ServiceCore, we think our customers are the greatest. Since we designed our tool to specifically meet the needs of portable, septic, and dumpster rental businesses, we feel like we know our customers pretty darn well – so we figured it’s only fair we return the favor!

Introducing our monthly Employee Spotlight series, where you can get to know a ServiceCore employee a little better and get an inside peek at the team helping you grow your portable sanitation business.

This month, we caught up with Gabriel, our Director of Customer Support. 

Please share a couple of facts about the career journey that brought you to ServiceCore.

I started my career at ServiceCore in 2019 as a Customer Support Representative after moving to Colorado from Washington, D.C. Prior to that, I worked in communications for non-profit organizations. Over time, I transitioned to an implementation role, onboarding over 250 accounts. Eventually, I was promoted to Director of Customer Support, where I now oversee the customer support team.

How long have you been working at ServiceCore?

I’ve been at ServiceCore for four years now.

What’s your role here at ServiceCore? / How do you spend your day?

My role is Director of Customer Support. I oversee and manage the Customer Support and Customer Success Engineering teams. My day-to-day responsibilities involve monitoring support channels and ticket backlogs to ensure customers are receiving the best possible service.

When you’re not working, how do you like to spend your free time?

In my free time, I enjoy skiing, mountain biking, watching basketball, playing video games, and spending time with my 9-month-old son, my wife, and our two Olde English Bulldogges.

Can you tell us about one of your favorite / most memorable ServiceCore clients?

Hard to pick one, since all of our clients tend to leave a big impression. Though, I’d have to say Flush LLC is one that stands out since I got to go on-site in Boston twice to help with their migration from Route Optix to ServiceCore. Seeing these businesses operate in person while simultaneously attempting to implement new software is a rush like no other.

If you could give ServiceCore users one tip about how to best use our tool, what would it be?

Right-click and open links in a new tab! You can do this all over the place in ServiceCore to limit how much time you spend going back and forth between sections.

If you could suggest one piece of ServiceCore content to read or listen to TODAY, which would it be?

I would highly recommend checking out the case study we did with Doodie-Calls! I had the pleasure of onboarding them in 2021 and it’s great to see how well their business is doing.

If ServiceCore had a mascot, what would it be?

In the early days of ServiceCore, we would always joke about making the wrench in the ServiceCore logo a mascot – Wrenchy!

What are your hopes for ServiceCore in the future? 

More growth! It has been fun to watch how much we’ve grown in the past 4 years and we’re just getting started.

Thanks so much to Gabriel for spending the time with us today and telling us what he loves about being a part of the ServiceCore family and his own vision for the future.

If you are interested in learning how ServiceCore can help your portable waste business become more efficient and profitable — feel free to reach out using this link! We would be happy to chat with you about any of the following: inventory management, billing, route optimization, customer/job management, and more!

About the Author: Karsen

Karsen is a Marketing Specialist at ServiceCore. When she's not creating & sharing content for our community of Portable Sanitation & Dumpster Rental Operators, she loves hiking, snowboarding, concerts, & adventuring with her dog!
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