CALIFORNIA PRIVACY NOTICE

Last Updated: October 5, 2026

California Notice: Disclosures for California Residents

This privacy notice for California residents (the "CA Privacy Notice") supplements the information contained in the Privacy Notice of ServiceCore ("ServiceCore," "we," "our," "us") and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this CA Privacy Notice to comply with applicable California law, including the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020 (collectively, the "CCPA") and any terms defined in the CCPA have the same meaning when used in this CA Privacy Notice. Any other capitalized but undefined terms shall have the meanings set forth in the ServiceCore Privacy Notice.

Please note that as used in this CA Privacy Notice, "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include deidentified or aggregated consumer information, publicly available information from government records, or information outside of the CCPA's scope.

Use the links below to navigate to each section.

Contents

• Collection and Use of Personal Information
• Use and Disclosure of Sensitive Personal Information
• Retention
• Disclosure of Personal Information for a Business Purpose
• Sale of Personal Information; Sharing of Personal Information for Targeted Advertising
• Rights and Choices of California Residents
  • Opt-Out Rights
  • Access Rights
  • Data Correction Rights
  • Deletion Rights
• Exercising Your Rights
  • Initial Request Format and Timing
• Non-Discrimination
• Other California Privacy Rights
• Changes to our CA Privacy Notice
• Contact Information

Collection and Use of Personal Information

Through the Services, we have collected the following categories of Personal Information from consumers within the last 12 months and will continue to collect such Personal Information in the future:

Source Explanation

• Directly from You. For example, from the forms you complete through our Services, preferences you express or provide through our Services.
• Automatically from You. For example, through cookies we or our service providers set on your device as you navigate through our website.
• From Service Providers. For example, third-party vendors to monitor and analyze the use of our Services, third-party vendors to provide advertising on our service, third-party vendors to deliver targeted advertising to you, third-party vendors for payment processing, or other third-party vendors that we use to provide the Services or products.

In addition to the business or commercial purposes for collection described above, we have in the preceding 12 months collected all categories of Personal Information described above for the following purposes:

• To process your requests, purchases, payments, and transactions and to prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• For testing, research, analysis, and product development, including to develop and improve this website and our products and services.
• To create, maintain, customize, and secure your account with us.
• To help maintain the safety, security, and integrity of this website and our products, services, databases, other technology assets, and business.
• To deliver content and product and service offerings relevant to your interests, including targeted offers and ads through this website, third-party sites, and via email or text message (with your consent, where required by law).
• To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for such activities.
• To debug products to identify and repair errors that impair existing intended functionality.
• To help maintain the safety, security, and integrity of our Services, products, databases, other technology assets, and business.

We may also use or disclose the Personal Information we collect for one or more of the following purposes:

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Use and Disclosure of Sensitive Personal Information

We collect the following categories of sensitive personal information, as defined under the CCPA: (1) account log-in credentials (username and password) in combination with security questions or other credentials allowing access to your ServiceCore or YourDocket account; and (2) precise geolocation, if accepted by you, during the course of work related to the Service.

We only use and disclose such information as permitted under the CCPA, including to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, and for the additional purposes enumerated in the CCPA (e.g., ensuring security and integrity, detecting security incidents, resisting malicious or fraudulent actions, and ensuring physical safety). We do not use or disclose sensitive personal information for purposes beyond those specified in the CCPA. Accordingly, we do not offer a "Right to Limit" for sensitive personal information because no such limitation is required.

Retention

The length of time we intend to retain your Personal Information is based on the category of Personal Information. We will keep your Personal Information for as long as it is necessary to provide the Services to you. Thereafter, we will keep your Personal Information for as long as is necessary to respond to any questions, complaints, or claims made by you or on your behalf, to show that we treated you fairly, or to keep records required by law.

Disclosure of Personal Information for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of Personal Information for a business purpose:

• Identity Data.
• Customer Records Data.
• Commercial Data.
• Internet Use Data.
• Sensory Data.
• Sensitive Data.
• Inferences.

We disclose your Personal Information for a business purpose to the following categories of third parties:

• Service Providers.
• Marketing and Advertising Providers.
• Analytics Providers.
• Law Enforcement Authorities and Individuals in Legal Proceedings.
• Professional Advisors.

Sale of Personal Information; Sharing of Personal Information for Targeted Advertising

Our use of automated tracking technology, including cookies and related technology, may be considered a sale/sharing under the CCPA.

The categories of Personal Information disclosed that may be considered a sale/sharing include:

• Identity Data.
• Commercial Data.
• Internet Use Data.

The categories of third parties to whom Personal Information was disclosed that may be considered a sale/sharing include:

• Marketing and Advertising Providers.
• Analytics Providers.

The business or commercial purposes for which Personal Information is sold or shared include:

• To deliver interest-based or targeted advertising to you through our Services, or third-party platforms;
• To measure and analyze advertising effectiveness and website traffic; and
• To understand consumer behavior and preferences to improve our Services and marketing strategies.

We do not sell or share the Personal Information of consumers who are under 16 years of age, unless we have received affirmative authorization from: (1) the consumer, if they are at least 13 years of age but under 16 years of age, or (2) the consumer's parent or guardian, if the consumer is under 13 years of age.

Rights and Choices of California Residents

The CCPA also provides California residents with specific rights regarding their Personal Information. This section describes the rights of California residents under the CCPA and explains how to exercise those rights. Certain requirements must be met for a California resident to exercise their rights (see Exercising Your Rights below for more information on what requirements must be met and how to exercise said rights).

Opt-Out Rights

Sale/Share of Your Information.

Our use of your Personal Information may be considered a sale/sharing under the CCPA. If you would like to opt out of the sale/sharing of your Personal Information, you may click "Your Privacy Choices" (also found at the bottom of the page), or you may broadcast the Global Privacy Control signal through your web browser or device. More information on Global Privacy Controls can be found here. If neither of these options works for you, you may also email us at the email listed in the Contact Information section below.

We recognize Global Privacy Control (GPC) signals as a valid opt-out of the sale and sharing of your Personal Information and targeted advertising. When we detect a GPC signal from your browser or device, we will automatically process it as an opt-out request for the browser or device from which the signal is sent. Please note that the GPC opt-out applies to the specific browser or device from which the signal is sent and does not apply to other browsers or devices you may use. If you have an account with us, you may also submit a separate opt-out request to apply to your account across devices.

Access Rights

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months, including:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• The specific pieces of Personal Information we collected about you (also called a data portability request).
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
  • sales, identifying the Personal Information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Once we receive and confirm your consumer request, we will provide you with the requested information. See Exercising Your Rights for more information.

Data Correction Rights

You have the right to request that we correct inaccurate Personal Information that we collected from you and retained, taking into account the nature of the Personal Information and the purposes of processing the Personal Information. Once we receive and confirm your consumer request (see Exercising Your Rights for more information), we will use commercially reasonable efforts to correct (and direct our service providers to correct) your inaccurate Personal Information from our records, unless an exception applies.

Deletion Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your consumer request (see Exercising Your Rights for more information), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by clicking this link and filling out the form or emailing us at the email provided in the Contact Information section below.

Only you, or someone legally authorized to act on your behalf, may make a "verifiable consumer request" (subsequently referred to as a "consumer request") related to your Personal Information. You may also make a consumer request on behalf of your minor child.

You may only make a consumer request for access or data portability twice within a 12-month period. To be verifiable, a consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative and that you have rights under this notice.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a consumer request does not require you to create an account with us, but we may require authentication of the consumer that is reasonable in light of the nature of the Personal Information requested.

We will only use Personal Information provided in a consumer request to verify the requestor's identity or authority to make the request.

Initial Request Format and Timing

We endeavor to respond to a consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will cover the 12-month period preceding the consumer request's receipt. You may also request access to Personal Information collected beyond the preceding 12-month period, to the extent such information was collected on or after January 1, 2022, and doing so is not impossible or would not require a disproportionate effort on our part. If we are unable to provide information beyond the 12-month period, we will inform you of the basis for that determination. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your consumer request unless it is excessive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code § 1798.83) permits users of the website who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail or write us at the email or physical address found at the end of this CA Privacy Notice under the Contact Information section.

Changes to our CA Privacy Notice

From time to time, we may update this CA Privacy Notice. If our information practices materially change at some time in the future, we will post the updated notice to our Services to notify you of these changes, and we will only use Personal Information collected from the time of the notice change forward for these new or different purposes. In the event we make a material change to how we use your Personal Information, we will provide you with an opportunity to opt out of such new or different use. The date this CA Privacy Notice was last revised is at the top of this page. You are responsible for periodically reviewing the Services and this CA Privacy Notice to check for any updates or changes.

Contact Information

If you have any questions or comments about this notice, how ServiceCore collects and uses your Personal Information described here and in the Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us using the following contact information.

Telephone Number
1-888-295-0801

Physical Address
3615 Delgany, Suite 1000, Denver, CO 80216

Email
support@servicecore.com